Glossary
What is AI Agent?
Software that executes multi-step tasks
An AI Agent is a software system that uses an LLM to plan and execute multi-step tasks across applications. Unlike a chatbot, an agent acts — drafting, sending, scheduling, logging — with human approval where needed.
Why it matters
AI Agents convert AI from a chat novelty into a workflow that saves real time.
Putting it to work
AutomatticCRM ships every concept above as a first-class feature — pipelines, scoring, tickets, AI agents. Try it free.
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