Glossary
What is NPS?
Net Promoter Score
NPS asks "how likely are you to recommend us?" on a 0–10 scale. Promoters (9–10) minus detractors (0–6) gives the score.
Why it matters
NPS is a simple, comparable retention signal. AutomatticCRM logs NPS on the contact timeline and triggers AI follow-ups for detractors.
Putting it to work
AutomatticCRM ships every concept above as a first-class feature — pipelines, scoring, tickets, AI agents. Try it free.
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